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Box Office Manager

Posting Details

Position Information

Posting Number S000285
Position Title Box Office Manager
Department Fine Arts
Division Institutional Advancement
Supervisor Title Director of Fine Arts
Status Full Time Regular
Position Summary

Responsible for overseeing box office operations during Fine Arts performances in the Wentz Concert Hall, Madden Theater, Pfeiffer Hall, Meiley-Swallow Hall, and other venues as performances arise. This position requires evening and weekend hours. Responsible for all purchase orders, financial transfers, and cash handling from ticket office and concession sales. Responsible for settling/closing out box office and concessions revenue at end of a performance ensuring all cash and sales are balanced. Coordinates staffing for all Fine Arts performances for the box office, house management, ushers, and concessions. Assist with group sales, specifically targeting groups with unique interests and special connections. As necessary, act as day-of-concierge for groups, ensuring a quality experience.

Description of Key Responsibilities

1. Oversee box office and front-of-house operations during Fine Arts performances.

2. Responsible for recruiting, hiring, training, scheduling and supervising of Box Office personnel, including volunteer usher program.

3. Assist with set-up and maintenance of proper Box Office procedures and determine service standards, policies and procedures for the Box Office.

4. Coordinate student staff during performances to ensure a quality experience for all patrons; coordinate programs and program-stuffing for performances.

5. Ensuring that those staff members are efficient in their duties and extremely attentive to customer service providing the best experience for patrons of the arts.

6. Work with the assistant fine arts director to maintain the Fine Arts web site to ensure it is updated, meets all artists specifications, and properly promotes all fine arts activities.

7. Determine change requirements, set up cash drawer and close out cash drawer; prepare daily deposits; and provide ticket sales progress reports and other pertinent information to the Fine Arts Manager.

8. Ensure that all premium seating ticket orders are processed and confirmed in a timely and accurate manner.

9. Assist with coordinating associated special events.

10. Coordinate the handling of ticket sales to include mail orders, telephone orders, group orders and at-window sales; responsible for overseeing and balancing door sales; and assist with season and other ticketing requirements.

11. Work with the Assistant Fine Arts Director to increase “audience building”, group sales, and act as group sales concierge for day-of-performances, to ensure a quality experience; assist in overseeing sales outlets and ensure they have the information and supplies necessary.

12. Provide management with the necessary ticket sales reports for each event.

13. Work with the office of Conference services to coordinate all front of house operations for all appropriate fine arts facilities rentals that involve ticket sales and house management

14. Manage end-of-performance box office and concessions reports/settlements, working with student staff to resolve revenue issues; keep record of concessions inventory and notify appropriate staff when concessions are needed.

15. Manage and perform daily reconciliation of ticket office revenues; responsible for balancing box office revenue and preparation of daily sales reports; and prepare daily deposits and combined bank deposits according to Business Operations requirements.

16. Assist with preparation of all required Box Office reports to management and to promoters.

17. Assist with other front-of-house operations, as required.

Required Knowledge, Skills and Abilities

1. Ability to communicate in the English language, both orally and in writing, in a manner consistent with professional standards, which will reflect positively on the College.

2. Ability to consistently demonstrate excellent interpersonal skills in dealing with a wide variety of people both internal and external to the College, both on the telephone and in person. Ability to work effectively as a member of an energetic staff where cooperation and teamwork are the rule.

3. Ability to be involved with several activities concurrently, to continually monitor their status, and to prioritize activities so that deadlines are met and overall effectiveness is maximized. These characteristics require an individual with strong organizational skills, detail-oriented, and flexible.

4. Ability to quickly grasp knowledge of the College organization and operation, in particular as it relates to the Performing Arts Venues.

Distinguishing Characteristics

The person in this position must be proficient with financial operations in the arts and be able to work with the current box office software system. The person in this position is an integral member of an energetic fine arts staff, dedicated to bringing world class artists to North Central College and the city of Naperville, providing excellent customer service to fine arts patrons The person in this position must be flexible and work cooperatively with others. This position will require evening and weekend hours.
This position interacts on a regular basis with College personnel, which includes students, employees, and the general public. Interpersonal skills of the highest order, therefore, are essential. Outgoing personality capable of forming, building, and sustaining relationships with Fine Arts customers.

Education/Training

Bachelor of Arts degree is strongly recommended; however, event and/or ticketing industry experience is viewed equivalently. Training or education in personal computers and the use of spreadsheet software products is preferred.

Experience

A minimum of four years of experience is required in positions requiring daily contact with the public and responsibility for handling large sums of money. Previous responsibility in training and supervising others is required. Previous experience with ticketing software would be beneficial. Strong oral and written communication skills and excellent interpersonal skills, particularly in dealing with the public, are required. Excellent computer and data management skills, including all Microsoft Office components is essential.

Licenses or Certifications
Is This a Temporary Position? No
Employment Conditions

An offer of employment is contingent upon successful completion of the College’s background screening process.

Number of Vacancies 1

Posting Detail Information

EEO Statement

North Central College is an Equal Opportunity Employer committed to increasing the diversity of our workforce. NCC provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application or hiring process, please notify the Office of Human Resources. Determinations for reasonable accommodation will be made on a case-by-case basis.

Close Date
Open Until Filled Yes
Special Instructions to Applicant
Additional Information

Posting Supplemental Questions

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Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Interest
Optional Documents