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Assistant Director of Campus Safety for Access and Transportation

Posting Details

Position Information

Posting Number S000308
Position Title Assistant Director of Campus Safety for Access and Transportation
Department Campus Safety
Division Student Affairs
Supervisor Title Director of Campus Safety
Status Full Time Regular
Position Summary

Assist the Director of Campus Safety to advance the overall operations of the Department of Campus Safety. This includes providing direction and guidance to staff, recommending, preparing, and executing training sessions and safety programming, serving as a lead investigator, and participating in the on-call 24-hour duty rotation.

Manage and oversee all access and transportation components of the Department of Campus Safety. Including supervising the Parking and Transportation Services Coordinator in order to provide quality customer service for parking and overall transportation operations. This includes issuance of parking permits, maintaining and issuance of the community fleet vehicles and Campus Safety squad car(s), the Shuttle operation, and the Cardinal Red Bike Program.

Safety and security of the campus community and its buildings have a direct impact on the overall protection of program continuity, health, and safety of the college community. Perhaps most striking is the impact this function has on the safety and security of students, faculty/staff and guests with regard to accessibility. Therefore, this position must ensure that access to all campus buildings is controlled in order to facilitate a safe and secure learning environment. This includes the maintenance and inspection of all interior/exterior doors equipped with automatic locking mechanisms (card access hardware) and regular updates to the card access system. The Assistant Director’s proper management of the card access systems along with superior leadership skills will assist in ensuring the safety and security of all college constituents, students, faculty/staff, administration, visitors and assets.

The Assistant Director also supervises and oversees all campus switchboard operations and/or dispatch operations and will create and maintain protocols and procedures for all switchboard/dispatch operations. This includes, the hiring, training, supervision and evaluation of switchboard/dispatch staff.

Description of Key Responsibilities

1. Assist the Director by providing overall supervision and/or coverage of the campus safety department during assigned shifts, to include issuing and enforcing directives and work orders, communicating assignment requests from RT Tracker, authorizing changes to assignments and normal operating procedures and managing overtime.

2. Provide 24-hour administrative on-call coverage and respond to all serious incidents and activities that occur within the college. Respond, oversee, and guide officers on shift in managing all manner of concern, including emergency/crisis response.

3. Serve as a lead investigator or co-investigator, as appointed by the Dean of Students or the Director of Campus Safety, on incidents requiring additional follow-up. Work with and support the Title IX Coordinators as determined by immediate supervisor.

4. Act on the behalf of the director or assistant director of patrol operations when he/she is absent.

5. Represent the Department of Campus Safety on campus-wide committees or at community meetings/functions as assigned. Serve as an active member of Green Dot, the College’s violence prevention program. Serve on the Behavioral Intervention Team for the College and/or represent the department in crisis planning exercises, when requested.

6. With the Director of Campus Safety, supervise professional and student staff members as assigned. This includes supervising the Parking and Transportation Services Coordinator and ensuring Cardinal Red Bike, Shuttle, Community Fleet, parking permit distribution and parking operations are executed in an efficient manner and within budget. Provide vision and identify opportunities to expand the Parking and Transportation operations. Execute trainings as appropriate and strengthen the customer service aspect of the services offered. Collaborate with Conference Services and Camps Staff for all parking and access needs for internal and external rentals of facilities.

7. Manage, monitor, and oversee the budget for all access and transportation services. Provide reports and recommendations on related budgetary matters.

8. Assist leadership with monitoring the performance of campus patrols when necessary and patrol at other times to assist in assessing the effectiveness of professional officers and student campus safety officers.

9. Prepare and submit reports that reflect staff performance and summarize activities, to include recommending solutions to problems, and changes to departmental policies and procedures that will improve campus safety initiatives.

10. Assist with the review and processing of incident reports. Assist with initiating reports and collecting required crime statistics as required by Federal, State, and local government entities in compliance with the Clery Act and Student Right to Know Act and other laws. Write additional compliance reports necessary by law. Keep abreast of current legislation concerning campus safety, make recommended changes to operations, and present that information to staff and administration as appropriate.

11. Evaluate the overall physical safety components of the campus. This includes evaluating and regular inspection of campus key card access systems, building hours, lighting, landscaping, doors, locks, gates, signs and other building and property features. Coordinate with maintenance and campus safety during the process of conducting troubleshooting and repairs, as necessary. Update automated door lock and unlock schedules through the card access systems. Regularly check various event schedules for updates and respond to requests directed through email and other correspondence.

12. Oversee and utilize CBORD and CS Gold (building access and monitoring program) to manually assign or remove card access permissions from user profiles. Alter or create access groups and schedules to manage patron access. Obtain authorization from supervisor and/or managers in charge of overseeing certain locations prior to granting access outside of routine schedules. Provide training to staff on CBORD and CS Gold as appropriate or directed by the Director of Campus Safety.

13. Work with the locksmith to maintain accurate electronic records and review both hard key and key card access authorization each term. Distribute hard keys and keep record of employee’s access abilities. Work with the Director of Campus Safety and the Vice President of Business Operations on requests for altering access permissions.

14. Work with information technology services in diagnosing and correcting errors in the card access system caused by network, software, or hardware issues. Become knowledgeable and utilize the Windy City Wire/Advanced Data (surveillance camera software) and the online property registry. Participate in, develop, and execute appropriate and on-going trainings for selected staff regarding such systems.

15. Assess the need for staff development and training and conduct such training as appropriate or instructed by Director of Campus Safety. Attend trainings and professional development opportunities, specifically through NEMRT (Northeast Multi Regional Training), as assigned by the Dean of Students or Director of Campus Safety.

16. Maintain positive relations with external law enforcement agencies to obtain or exchange relevant protective service information.

17. Ensure regular review of work assignment sources (i.e. email, electronic work tickets through RT Tracker, maintenance and campus safety personnel, and residence life workers) so that necessary activities are carried out in a timely fashion. Promptly report the completion of activities accordingly.

18. Participate in new construction or large renovations by selecting new access hardware and verifying hardware schedules. Develop safety plans and operations for new facilities.

19. Oversee the campus calendar and coordinate communication between reservation specialists within the campus community. Monitor the general campus email and provide support as the master reservationist.

20. Perform other duties as assigned by immediate supervisor.

Required Knowledge, Skills and Abilities

1. Customer service is critical to the success of any organization that deals with customers. Strong customer service skills can build retention and visibility as NC strives to distinguish itself from its competitors. An individual in this position must possess the proficiency, wherewithal and knowledge of principles and processes for providing high-quality customer and personal services to both internal and external customers of the College.

2. Knowledge of campus and community resources.

3. Excellent interpersonal, oral and written communication skills.

4. Ability to write professional reports.

5. Ability to relate well to, serve as a role model for, and advise a wide variety of students.

6. Ability to work as an effective member of a team.

7. Ability to establish interest and creativity in implementing campus-wide programs.

8. Ability to use business-oriented computer software including word-processing and spreadsheet systems and web content management.

9. A proficient knowledge and understanding of current electronic security equipment.

10. Ability to quickly grasp knowledge of the College organization and operation especially as it relates to campus safety.

11. Successful completion of a background check approved by the Office of Human Resources.

Distinguishing Characteristics

The individual in this position must serve as a strong team member with the Campus Safety staff in performing duties essential to efficient campus safety operations. Because the duties of this position require extensive personal interaction with students, faculty, administration, staff and the general public, excellent interpersonal skills are essential.

The parking and transportation operations offer students, faculty/staff, and guests options for traveling on campus, throughout Naperville, surrounding communities and out of state. Ensuring the safety of these operations is of paramount importance.

The College’s work force, which is responsible for protection of life and property, is generally made up of individuals who perform a wide variety of duties, and whose work strongly affects a diverse group of users of the facilities. Thus, employees in this area are expected to be multi-skilled, flexible, and able to work cooperatively with each other (to the extent of doing work of subordinates when necessary) and with other members of the campus community, often without direct supervision. Because of the nature of the work, reliable and regular attendance is essential.

The individual in this position must interact regularly with a wide variety of members of the campus community, as well as, on occasion, inspectors from City and State agencies and the College’s insurance carrier.

Individuals in this position may be required to work at times that are other than, or in addition to, normal hours and days, including responding at any time to severe weather and other emergency/crisis conditions. Also, the individual in this position can expect to be “on-call” during nights and weekends to troubleshoot access problems and lock issues. Individuals must be available by personal cell or home phone to report to work, fit for duty, during these times. Weekends and special details required.

Education/Training

A bachelor’s degree in a related field or an equivalent combination of training and experience is strongly preferred.

Experience

Three years safety/security experience and at least one year of supervisory experience, ideally within a campus environment, is preferred. Certification in emergency first aid and CPR is preferred.
Candidates fluent in Spanish strongly preferred.

Licenses or Certifications

A valid driver’s license

Is This a Temporary Position? No
Employment Conditions

An offer of employment is contingent upon successful completion of the College’s background screening process.

Number of Vacancies 1

Posting Detail Information

EEO Statement

North Central College is an Equal Opportunity Employer committed to increasing the diversity of our workforce. NCC provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application or hiring process, please notify the Office of Human Resources. Determinations for reasonable accommodation will be made on a case-by-case basis.

Close Date
Open Until Filled Yes
Special Instructions to Applicant
Additional Information

Posting Supplemental Questions

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Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Interest
Optional Documents